The Sales and Service Series

Do you want to build more effective and productive workplace relationships?
Do you want to improve and develop long lasting client relationships?  
Do you want to develop your ability to identify needs, align solutions and grow sales?

Acceler8 offer The Sales and Service Series to improve business performance through people.

The Sales and Service SERIES is designed to support frontline staff through to sales and service staff who want to learn more about the attributes, skills and systems used to be more effective and productive in both internal and external workplace relationships.

"I have run the communications program offered by Tracy Ruffin for our graduates and have been impressed by the content of the session and also in the way the graduates were able to apply it back in the work setting.

The sessions were very interactive and have assisted them to communicate more effectively with their peers, line managers and senior people in the business, and target their communication to get the outcomes they were trying to achieve."

 Julia Dwyer, Graduate Program Manager - Coles Group

THE SALES & SERVICE SERIES comprises of three programs:

Sales & Service 1:  Relationship Effectiveness and Communication (3 hours)

This is a foundation program designed to develop the necessary skills for achieving effectiveness in all workplace relationships.

• The value and importance of workplace relationships and communication
• The behavioural model – understanding individual, team and task needs
• Taking action to meet individual, team and task needs

Sales & Service 2:  Relationship Effectiveness and Customer Service (half day)

This is a skill development program that builds on the foundation skills from Series 1 and provides participant with knowledge and systems to grow customer relationships. The program includes:

• The value and importance of building relationships of trust
• Understanding and identifying client needs
• Effectively communicating the features and benefits of solutions

Sales & Service 3:  Relationship Effectiveness and Customer Sales (half day +)

This is a skill development program for experienced customer service and sales staff who are typically responsible for new business development or major account management. Program participants will learn theories and systems to be effective in more complex sales processes. These include:

• Identify and understand decision makers and influencers
• The relationship build theory and loyalty matrix
• Competitor and risk management

* Optional – Self awareness is critical to continuous improvement in the effectiveness of our workplace relationships. The Sales and Service Series can also include assessment and profiling of participants workplace motivations, values and preferences using either The Apollo Profile to benchmark against high performance or the DiSC profile for general communication effectiveness.